Shipping & Returns
We currently ship primarily via Wells Fargo and Pickup Mtaani and are always trying to find the best, most cost-effective shipping options available for our customers.
Free Shipping:
Free shipping offers are only available to customers within Kenya on orders over 6000 Kenya shillings.
International Customers:
We are currently looking for ways to ship to countries outside Kenya. We will keep you updated once we get a reliable company to help us with international shipping.
RETURN POLICY
Crimson Candles is happy to return any unused and unopened merchandise up to 7 days after it is received. Please email info@crimsoncandles.com to request a return authorization for any online order and include Return Authorization in the subject line along with the order number. Returns require proof of purchase (e.g. your order number, order confirmation email, store receipt) to be accepted. Crimson Candles is unable to cover return shipping costs. Please include your return tracking information in the thread once your order has been dropped off so our team can verify your return and monitor its progress. Please note, Crimson Candles is not responsible for lost returns. Proof of return is valid only when tracking says delivered to Crimson Candles. Refund amounts cover the cost of the item returned and do not include delivery fees.
If there is a problem with your order, we would be happy to resolve it within 7 days of receiving the item. Please email info@crimsoncandles.com with details regarding your order. If an item arrives damaged or defective, photographs of the items in question are required when requesting a replacement or refund, so please be sure to include them in your email.
Sale items, bundle items, discontinued items, gift certificates, custom pieces, and third party items not produced by Crimson Candles are final sale and are not able to be returned. Items with no proof of purchase are non-refundable.
Use the return details below to ensure that we receive the item
Crimson Candles
0112286100
Kiserian
